Shipping policy

** We are shipping out all packages on time but cannot predict any delays on the carrier side. This year with COVID-19 many carriers are  experiencing delays due to unprecedented volumes and limited employees. Please order early and understand we cannot be responsible for any delays on the carriers side. We appreciated your patience and remain committed to delivering your holiday items to you. **

 

We ship Monday through Friday excluding holidays. Orders placed before 11 AM CT will be processed the same day. After this time, they will be picked up by the respective carriers the next day, so please add a day to the estimate. We aim to process and fulfill your order within 1-2 business days of receiving the order.

Please note that delivery dates at checkout are auto-generated estimates provided by the shipping carriers themselves, and do not guarantee or account for packing / handling time. Please email us at support@ardencove.com us if you want to confirm a certain delivery date.

If the item is back ordered (noted in red box on product page), item will ship on expected ship date listed, or as soon as available. If there is no date listed, we do not have an expected ship date yet.

All shipping dates are pending credit card verification for in-stock merchandise. Deliveries occur Monday - Friday. Prices in USD.

Domestic orders (excluding AK/HI/APO) over $50 qualify for free shipping. These packages are sent with USPS Parcel Select or equivalent alternative. There are some conditions in which free shipping may be upgraded to Priority Mail or FedEx Home Delivery depending on size of order and location of destination. In these cases the order will arrive more quickly. Tracking will be sent to your email.

USPS First Class International shipping on international orders may not guarantee tracking once it leaves the US.

FCPIS tracking available only to: Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, Israel and Brazil.

In all other countries, we recommend DHL, UPS, or FedEx for continuous tracking to destination. Otherwise, we will not be able to provide tracking once it leaves the US.

Shipping paid covers the expense of delivery only. Postage does not cover charges assessed by customs in the destination country.

Customs, duties and other fees assessed by the destination country for an item can NOT be paid when the item is mailed. The recipient of the mailpiece is the only one who can pay the customs fees.

You will be responsible for paying customs fees upon delivery of your package. Since the duty fees are different between countries, cities, provinces, ect, we cannot calculate this into the shipping cost. Shipping cost is discounted to help balance this out.

Please visit the website of your country's customs service to know how much you will be charged.

We cannot guarantee a delivery time. When shipping internationally, there are too many factors outside of our control to accurately predict when a package might be delivered. DHL, FedEx, and UPS tend to be more reliable with delivery dates.

Please read our full Shipping Policy for more detailed information and Frequently Asked Questions.